Thank you for shopping at [Your Store Name]!
We want you to love what you buy. If something isn’t right, we’re here to help.
🔁 Return Eligibility
You may return most new, unopened items within 30 days of delivery for a full refund, exchange, or store credit.
To be eligible for a return:
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The item must be in its original condition and packaging
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You must have the receipt or proof of purchase
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The product must not be a non-returnable item (see below)
🚫 Non-Returnable Items
Due to health, hygiene, or safety concerns, the following items are not eligible for return:
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Opened beauty or health products
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Used pet food, treats, or grooming items
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Clearance or final sale items
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Customized or personalized products
💸 Refund Process
Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed within 5–7 business days to your original payment method. Shipping charges are non-refundable unless the return is due to our error.
📦 How to Return an Item
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Email us at [your email address] with your order number and reason for return
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We'll provide you with a return shipping label and instructions
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Pack the item securely and drop it off at the indicated carrier
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
🛠️ Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We’ll make it right with a replacement, refund, or store credit — at no additional cost to you.
